Privacy Policy

StormQuest ("we", "us", "our") operates the website stormquest.info. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or participate in our tournaments and events.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act. If you have any questions or concerns about this policy, please contact us at [email protected].

1. Information We Collect

We collect information that you provide directly to us, information collected automatically when you use our website, and information from third parties where applicable.

1.1 Information You Provide

• Contact form submissions: name, email address, and message content.
• Newsletter subscriptions: email address.
• Tournament registrations: team name, captain's name, email address, and game preferences.
• Correspondence: any information you include in emails or messages sent to us.

1.2 Information Collected Automatically

When you visit stormquest.info, our servers and analytics tools may automatically collect:

• IP address and approximate geographic location (country/city level).
• Browser type, version, and operating system.
• Pages visited, time spent on pages, and referring URLs.
• Device type and screen resolution.
• Cookie identifiers (see our Cookie Policy for full details).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support.
• To send you our newsletter and gaming news updates (only if you have subscribed).
• To process and manage tournament registrations and event communications.
• To improve the content, functionality, and user experience of our website.
• To analyse website traffic and understand how visitors interact with our content.
• To comply with our legal obligations under Australian law.
• To detect, prevent, and address technical issues or fraudulent activity.

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

3. Legal Basis for Processing

We process your personal information on the following grounds:

• Consent: where you have given us explicit consent (e.g., newsletter subscription, cookie acceptance).
• Contractual necessity: where processing is necessary to fulfil a request you have made (e.g., tournament registration).
• Legitimate interests: where we have a legitimate interest in operating and improving our website, provided this does not override your rights.
• Legal obligation: where we are required to process information to comply with Australian law.

4. Disclosure of Your Information

We may share your information with:

• Service providers: third-party vendors who assist us in operating our website and services (e.g., email delivery, analytics, hosting). These providers are contractually obligated to protect your data and may not use it for their own purposes.
• Event co-organisers: where a tournament is co-hosted with another organisation, we may share registration details with that co-organiser solely for event management purposes.
• Legal authorities: where required by law, court order, or governmental authority in Australia.

We do not transfer your personal information outside of Australia except where necessary to use cloud-based services that may store data on overseas servers. In such cases, we take reasonable steps to ensure your data is protected to an equivalent standard.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by Australian law. Specifically:

• Newsletter subscriber data is retained until you unsubscribe.
• Contact form submissions are retained for up to 12 months.
• Tournament registration data is retained for up to 3 years for record-keeping purposes.
• Website analytics data is retained in aggregated, anonymised form indefinitely.

6. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for data in transit, access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Your Rights

Under the Australian Privacy Act 1988 and the APPs, you have the right to:

• Access: request a copy of the personal information we hold about you.
• Correction: request that we correct inaccurate or incomplete information.
• Deletion: request that we delete your personal information, subject to our legal obligations.
• Opt-out: unsubscribe from marketing communications at any time.
• Complaint: lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au if you believe we have breached the APPs.

To exercise any of these rights, please contact us at [email protected]. We will respond within 30 days.

8. Children's Privacy

Our website and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it.

9. Third-Party Links

Our website may contain links to third-party websites (e.g., game developer sites, streaming platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

10. Cookies

We use cookies and similar tracking technologies on our website. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Officer:

• Email: [email protected]
• Post: Privacy Officer, StormQuest, Level 12, 1 Market Street, Sydney NSW 2000, Australia

For complaints that remain unresolved, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.